We provide great customer experience each & every time you shop with your Oend. Customer staisfaction is first for us. So, if you donot get fully satisfied with your ordered product ,we ensure 'Replacement Guarantee'. We will replace your purchased product if the product has any defect by its manufacturer or if the product is not the same one you ordered.
All you need to do is give us a call or drop an email within a period of 03 days from the date of delivery. However, please return the product with the tags intact and in their original packaging, in an unwashed and undamaged condition. Replacement for products is subject to inspection and checking by Oend team. Replacement cannot be possible if the product is burnt, damaged or broken by customer.
We give the option of taking back the product from your doorstep at Dhaka. If reverse pickup is not possible from your doorstep, you can send if by courier. Damages due to neglect, improper usage or application will not be covered under our 'Replacement Guarantee’.